Jnr Duty Manager

Duties include:

Guest Relations

• Welcome and acknowledge guests in a friendly and professional manner
• Engage with guests regarding their stay, property services, and area attractions/offerings.
• Ensure that the standards of service excellence and guest satisfaction are met and maintained.
• Effective communication, problem-solving, decision making and conflict management
• Ensure that every guest complaint is handled and solved to the satisfaction of the guest

Concierge

• Have good knowledge of Cape Town and surrounding areas
• Be able to recommend tours, activities and restaurants

Check-in/Check-out

• Organize and coordinate check-in/pre-registration procedures.
• Process all guest check-ins by confirming reservations in computer system (Semper).
• Process all check-outs.
• Resolve any late or disputed charges and settling account.

Reservations

• Process all reservation requests, changes, and cancellations.
• Answer guest emails promptly and professionally.
• Use sales techniques when assisting guests in making reservations.
• Verify availability of room type, rate, and occupancy before confirming any reservations.

Reporting

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Teamwork

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees.
• Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

Management

• Manage and lead a team of housekeepers and maintenance staff
• Responsible for managing daily hotel operations

Required Experience & Qualifications

• Minimum 1-2 years’ experience working in the service or/and hospitality industry
• Systems – Property Management System, Internet, MS Word/Office, Microsoft excel and Outlook.
• Ability to work within a pressurized environment
• Quality and customer service driven

Ability to commute