HOTEL GENERAL  MANAGER

East London

Eastern Cape
South Africa

We are seeking an experienced and dynamic General Manager to lead our modern 260-room beachfront hotel. This role is ideal for a results-driven leader with a passion for exceptional guest experiences, operational excellence, and strong financial performance.

To apply, please send a CV by email to:

tanya@tanyaserra.co.za

Key Responsibilities:

  • Operational Leadership: Oversee all aspects of hotel operations, ensuring high standards in service, quality, and efficiency.
  • Financial Management: Drive revenue growth, control costs, and maximize profitability while maintaining budgetary goals.
  • Guest Experience: Ensure an outstanding guest experience, upholding luxury standards and personalized service.
  • Team Leadership: Recruit, train, and inspire a high-performing team to achieve operational and service excellence.
  • Sales & Marketing: Collaborate with sales teams to optimize occupancy, maximize event and conference business, and enhance the hotel’s market presence.
  • Compliance & Safety: Ensure adherence to all legal, health, and safety regulations.

Requirements:

  • Proven experience as a General Manager in a large, full-service hotel (preferably 4-star).
  • Strong financial acumen and experience in budgeting, forecasting, and P&L management.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience in MICE (Meetings, Incentives, Conferences, and Exhibitions) business is a plus.
  • A customer-focused mindset with a passion for hospitality.

This is a fantastic opportunity to lead a prestigious beachfront hotel, delivering exceptional experiences for both business and leisure travelers.