Duty Manager

Plettenberg Bay

Cape Town

We are looking for a dedicated and experienced Duty Manager to join the team at an exclusive forest hideaway in Plettenberg Bay. Elevated high in the treetops, this intimate lodge blends luxury with nature, offering a refined and immersive guest experience. Renowned for its tranquil setting and exceptional food and beverage offering, the lodge is a sanctuary of calm and comfort, appealing to discerning travelers seeking personalized service and attention to detail.

As Duty Manager, you will play a vital role in supporting the day-to-day operation of the lodge, with a strong emphasis on leading food and beverage service and guest engagement. This is a hands-on leadership role suited to someone who thrives in a high-end hospitality environment and understands the nuances of creating unforgettable guest moments.

To apply, please send a CV by email to:

tanya@tanyaserra.co.za

Apply Now

  • Key Responsibilities:

    • Oversee daily lodge operations, ensuring all departments deliver seamless, high-quality service.

    • Lead by example in the food and beverage department, with direct involvement in service and guest interactions.

    • Act as Manager on Duty, handling guest feedback, special requests, and ensuring an exceptional guest experience at every touchpoint.

    • Support and collaborate with the culinary team to ensure timely and professional mealtime service.

    • Conduct pre-shift briefings and support staff training and performance.

    • Uphold and promote the lodge’s brand standards and service philosophy.

    • Assist with stock control, ordering, and managing F&B costs in collaboration with department heads.

    • Ensure compliance with health, safety, and hygiene regulations.

    Requirements:

    • Minimum of 3 years’ experience in a similar role within a 4- or 5-star hospitality environment.

    • Strong background in food and beverage operations, ideally within boutique hotels or lodges.

    • Confident leader with excellent interpersonal and problem-solving skills.

    • Passionate about service excellence, attention to detail, and team development.

    • Flexible and willing to work shifts, including weekends and public holidays.

    • Well-presented and professional, with strong communication skills.

    Preferred Qualifications:

    • Diploma or degree in Hospitality Management or related field.

    • Exposure to luxury lodge operations or exclusive-use properties.

    • Wine knowledge or fine dining service experience is an advantage.