HOTEL GROUP OPERATIONS MANAGER
About the Role
Are you a strategic and analytical leader with a passion for operational excellence in hospitality? We are seeking an exceptional Group Director of Operations to oversee multiple properties, drive efficiency, and elevate guest experiences across our portfolio.
In this high-impact role, you will be responsible for optimizing hotel operations, implementing best-in-class systems, and leading a dynamic team to deliver seamless service and outstanding financial performance. Your ability to manage multiple properties, handle high-pressure environments, and engage with key stakeholders will be essential to your success.
To apply, please send a CV by email to:
Key Responsibilities
๐น Strategic & Operational Leadership
- Oversee the operations of multiple hotels, ensuring alignment with business objectives.
- Develop and execute operational strategies to enhance efficiency, profitability, and guest satisfaction.
- Implement scalable systems and processes to streamline workflows and drive consistency across properties.
๐น People & Performance Management
- Lead, mentor, and develop General Managers and property-level leadership teams.
- Cultivate a high-performance culture with a focus on accountability, service excellence, and continuous improvement.
- Drive staff development programs to enhance skills and career progression.
๐น Client & Stakeholder Management
- Act as the key liaison between ownership, executive leadership, and hotel teams.
- Maintain strong relationships with investors, brand partners, and key stakeholders.
- Ensure guest feedback is effectively managed and translated into service enhancements.
๐น Financial & Commercial Acumen
- Drive revenue growth, optimize cost control, and maximize profitability across all properties.
- Monitor key performance metrics (RevPAR, GOP, ADR, guest satisfaction) to inform strategic decisions.
- Ensure compliance with budgets, forecasts, and financial targets.
๐น Crisis & Pressure Management
- Navigate complex operational challenges and make sound decisions under pressure.
- Develop contingency plans for crisis management, ensuring business continuity.
- Proactively identify and mitigate risks to operational performance.
What Weโre Looking For
โ
Experience: Proven track record in multi-property hotel operations at a senior leadership level.
โ
Strategic Thinking: Ability to implement long-term operational improvements and business efficiencies.
โ
Analytical Skills: Strong understanding of financial performance, revenue management, and KPIs.
โ
Systems & Process Orientation: Experience implementing operational systems and technology solutions.
โ
Leadership & People Development: Exceptional ability to manage, mentor, and motivate teams.
โ
Stakeholder Management: Strong relationship-building skills with owners, investors, and brand partners.
โ
Multi-Tasking & Resilience: Capable of managing competing priorities in a fast-paced environment.
Why Join Us?
๐ Work with a Leading Hospitality Group โ Manage a diverse and growing hotel portfolio.
๐ Career Progression โ Opportunity to shape the future of hospitality operations at a senior level.
๐ Innovative & Performance-Driven Culture โ A company that values strategic thinking and excellence.