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General Manager

ApartHotel

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Western Cape
South Africa
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Job Purpose:

The General Manager (GM) is responsible for overseeing all aspects of the aparthotel’s operations, including guest satisfaction, financial performance, team leadership, sales & marketing, and property maintenance. The GM ensures that the aparthotel delivers high-quality service while optimizing revenue and operational efficiency.
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To apply, please send a CV by email to:

tanya@tanyaserra.co.za
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Key Responsibilities:

Operations Management

- Oversee daily operations, ensuring a smooth and efficient guest experience.
- Implement and maintain standard operating procedures (SOPs) for housekeeping, front desk, and maintenance.
- Ensure compliance with health & safety, fire regulations, and other local laws.
- Monitor cleanliness, security, and upkeep of all rooms and facilities.

Guest Experience & Customer Service

- Maintain high standards of guest satisfaction, addressing complaints and feedback promptly.
- Train staff to provide exceptional customer service.
- Monitor online reviews and reputation management platforms (e.g., Booking.com, TripAdvisor, Google Reviews).

Team Leadership & HR

- Recruit, train, and manage staff across departments (front desk, housekeeping, maintenance).
- Motivate and lead the team to deliver excellent service.
- Manage staff performance, scheduling, and payroll processes.
- Foster a positive workplace culture and promote teamwork.

Property Maintenance & Facilities Management

- Ensure all apartments and public areas are well-maintained and in good repair.
- Work with maintenance teams and external contractors for timely repairs and upgrades.
- Implement energy-saving and sustainability initiatives.

Key Skills & Competencies:

- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial and commercial acumen, with experience in budgeting and revenue management.
- Problem-solving skills and ability to handle high-pressure situations.
- Knowledge of hotel property management systems (PMS) and booking platforms.
- Customer-focused mindset with a commitment to high service standards.
- Ability to drive sales and implement marketing initiatives.

Qualifications & Experience:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum 3–5 years of experience in hotel/aparthotel management or a similar role.
- Experience working with OTAs, revenue management, and guest service platforms.
- Strong knowledge of local hospitality regulations and compliance standards.

Working Conditions:

- Requires flexibility in working hours, including weekends and holidays.
- Hands-on role requiring regular interaction with guests and staff.

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