General Manager

ApartHotel

Cape Town

Western Cape
South Africa

Job Purpose:

The General Manager (GM) is responsible for overseeing all aspects of the aparthotel’s operations, including guest satisfaction, financial performance, team leadership, sales & marketing, and property maintenance. The GM ensures that the aparthotel delivers high-quality service while optimizing revenue and operational efficiency.

To apply, please send a CV by email to:

tanya@tanyaserra.co.za

Apply Now

Key Responsibilities:

  1. Operations Management
    • Oversee daily operations, ensuring a smooth and efficient guest experience.
    • Implement and maintain standard operating procedures (SOPs) for housekeeping, front desk, and maintenance.
    • Ensure compliance with health & safety, fire regulations, and other local laws.
    • Monitor cleanliness, security, and upkeep of all rooms and facilities.
  1. Guest Experience & Customer Service
    • Maintain high standards of guest satisfaction, addressing complaints and feedback promptly.
    • Train staff to provide exceptional customer service.
    • Monitor online reviews and reputation management platforms (e.g., Booking.com, TripAdvisor, Google Reviews).
  1. Team Leadership & HR
    • Recruit, train, and manage staff across departments (front desk, housekeeping, maintenance).
    • Motivate and lead the team to deliver excellent service.
    • Manage staff performance, scheduling, and payroll processes.
    • Foster a positive workplace culture and promote teamwork.
  1. Property Maintenance & Facilities Management
    • Ensure all apartments and public areas are well-maintained and in good repair.
    • Work with maintenance teams and external contractors for timely repairs and upgrades.
    • Implement energy-saving and sustainability initiatives.

Key Skills & Competencies:

    • Strong leadership and team management skills.
    • Excellent communication and interpersonal abilities.
    • Financial and commercial acumen, with experience in budgeting and revenue management.
    • Problem-solving skills and ability to handle high-pressure situations.
    • Knowledge of hotel property management systems (PMS) and booking platforms.
    • Customer-focused mindset with a commitment to high service standards.
    • Ability to drive sales and implement marketing initiatives.

Qualifications & Experience:

    • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
    • Minimum 3–5 years of experience in hotel/aparthotel management or a similar role.
    • Experience working with OTAs, revenue management, and guest service platforms.
    • Strong knowledge of local hospitality regulations and compliance standards.

Working Conditions:

    • Requires flexibility in working hours, including weekends and holidays.
    • Hands-on role requiring regular interaction with guests and staff.