DUTY MANAGER
The purpose of the position is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.
To apply, please send a CV by email to:
Minimum Experience and Qualification Required:
- Post matric hotel school qualification
- +3 years’ experience in a 5-star hotel or similar environment
- Computer literacy including working Opera Cloud Knowledge
- Previous leadership role advantageous
- Excellent communication skills with a high level of English proficiency
- Ability to plan and implement strategic initiatives
- Ability to train and develop a team
- Must be motivated, enthusiastic, and energetic
- Must be a team player, with a positive attitude
- Able to work shifts as well as under pressure
- Own transport preferable
Key Performance Objectives:
- To manage and oversee the daily operations in the hotel,
- Maintaining the required operating and service standard,
- Handling and resolving guest queries and complaints,
- Guest comment management,
- A high level of leadership and motivational skills,
- Must be trustworthy and able to work with the hotel and guest money,
- Handle email requests in a professional and effective manner,
- Handle guest inquiries in a professional and effective manner,
- Ensure knowledge of hotel room categories and layout of the property,
- Ensure knowledge of different offerings at the property,
- Assisting in the management of guest accounts:
- Operate the hotel’s Property Management System: OPERA,
- Check guest in upon arrival and check them out upon departure,
- Operate the switchboard and direct calls,
- Restaurant bookings and hotel reservations
- Assisting in the daily operations in the Food and Beverage department during meal periods,
- Liaise effectively between departments.